Frequently Asked Questions
Find quick answers to questions about your order, heavy-duty shipping policies, tracking, and refunds.
Order Related
1.1 Can I cancel my order after placing it?
Orders may be subject to cancellation depending on their fulfillment status. However, once an order has been dispatched and entered transit with the shipping carrier, cancellations, modifications, and refunds are no longer permitted while the package is in transit.
1.2 Can I modify my order after it has been shipped?
No. Once an order has been dispatched and entered transit, modifications cannot be made. Customers must wait until the order is delivered and then follow the applicable return procedure.
1.3 Can US-Vendora refuse or cancel an order?
Yes. US-Vendora reserves the right to refuse an order and may limit or cancel quantities purchased per person, household, or order.
1.4 What information do I need to provide when placing an order?
Customers must provide current, complete, and accurate purchase and account information, including the information necessary to process and deliver the order.
Shipping Related
2.1 How long does shipping take?
The standard estimated timeframe from order placement to delivery is approximately 10–14 business days. Oversized items like generators or outdoor sheds may require specialized lift-gate delivery.
2.2 Does US-Vendora offer international shipping?
No. US-Vendora currently ships exclusively within the 50 states of the United States. We do not ship to APO/FPO addresses or U.S. Territories.
2.3 Will I receive tracking information?
Yes. Once your order has been handed over to the shipping carrier, you will receive a Shipping Confirmation email containing your tracking number, which can be used on our Logistics Radar page.
2.4 Who is responsible for a package after it is marked delivered?
Under the shipping policy, responsibility for a package transfers to the customer once the carrier marks it as delivered. US-Vendora is not responsible for packages lost or stolen after confirmed delivery.
Refund Related
3.1 How long do I have to request a return?
Eligible items can generally be returned within 30 days from the confirmed date of delivery. The item must be unused and in its original packaging.
3.2 What should I do if my item arrives damaged?
Contact US-Vendora at support@us-vendora.com within 48 hours of delivery. You will need to provide photographic evidence of the damaged product and its packaging.
3.3 Is there a restocking fee?
Yes. Eligible returns are subject to a 15% restocking fee, which will be deducted from the final refund amount. Original shipping charges are non-refundable.
3.4 How do I request a return?
Contact customer service at support@us-vendora.com to request a Return Merchandise Authorization (RMA) number before sending the product back. Returns without an RMA will not be accepted.